I don't see the recommendations in the post settigs - Support

Resolved Adventology
3 years, 10 months ago

Rank Math free

Hello!
Today I upgraded to version 1.0.82 and saw some of my published posts don’t have SEO recommendation in the post’s settings menu. I have 8 published posts — part of them have these recommendation and another part don’t. Could you suggest what could be causing this?
Thanks in advance!

Viewing 8 replies - 1 through 8 (of 8 total)

Prabhat
3 years, 10 months ago

Rank Math agency

Hello,

Thank you for contacting us and we regret the inconvenience caused.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include some of the affected URLs, WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Adventology
3 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Prabhat
3 years, 10 months ago

Rank Math agency

Hello,

I tried to login into your website’s admin area but the credentials do not seem to be correct.

Please verify the login details and let us know so that we can investigate further.

Looking forward to helping you.

Thank you.

Adventology
3 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Jeremy
3 years, 10 months ago

Hello,

Thank you for providing the login information.

I went ahead and enabled the troubleshooting mode by following this guide and the issue persists even when only Rank Math plugin is enabled.

Allow me to check this with our dev team. We should get back to you with a solution shortly.

Thank you.

Jeremy
3 years, 10 months ago

Hello,

We released a quick Beta update you can try to fix the current issue. https://rankmath.com/changelog/beta/

Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates

$beta update$

If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients

Please clear the caches, server, and WordPress after updating.

You can disable the Beta updates once you update to the latest version and if the issue is fixed.

If you don’t prefer the beta, you can wait for the final release of the fix.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Adventology
3 years, 10 months ago

Rank Math free

This solution helped, thanks a lot!

Anas
3 years, 10 months ago

Rank Math business

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘I don’t see the recommendations in the post settigs’ is closed to new replies.