Hello,
We apologize for the issue you are facing with not seeing the SEO optimization options on your pages or entries. This could be due to a few reasons:
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Homepage Settings: If you have set a specific page as your homepage, the optimization options may not appear in the usual settings. You can check this by going to your WordPress Dashboard > Settings > Reading and ensuring that a specific page is selected as your homepage.
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Rank Math MetaBox: For pages that are set to display a specific homepage, you will need to configure the SEO settings directly through the Rank Math MetaBox available in the Editor of that page.
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Plugin Update: Ensure that the Rank Math plugin is updated to the latest version. Sometimes, issues can arise from outdated plugins.
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Theme Compatibility: Occasionally, certain themes may conflict with plugins. You might want to check if your theme is compatible with Rank Math.
If you have checked these points and still cannot see the optimization options, we recommend replying to this ticket. A human agent from the Rank Math Support team will be able to provide more specific guidance based on your website’s configuration.
Thank you for raising this concern, and we hope to resolve it for you soon!
I have already checked all the options mentioned, and it does not seem to solve the problem.
What could be the problem?
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The issue here is that you don’t have enough permission to access some of Rank Math’s settings including Content Analysis.
Please contact your administrator and make sure to correct your privileges in the Role Manager settings: https://rankmath.com/kb/role-manager/
Hope that helps.
The user I describe in this ticket has an administrator role. I don’t understand how it is possible that none of the administrative roles have access to the plugin’s configuration or optimization options.
Hello,
When we attempt to access pages that are not shown by their URL we get a page with Sorry, you are not allowed to access this page returned. Implying there is restricted access to admin users.
You should reach out to the user with the super admin right to follow this guide to remove restrictions access: https://rankmath.com/kb/role-manager/
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
All super administrator users cannot access those administrative options of the plugin.
From the server we were verifying the status of the administrative users’ permissions and everything is working well.
From the server side there doesn’t seem to be any problem.
What other solution could there be?
Hello,
We reinstalled the plugin, and all the options are now accessible.
Please check and let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
