i dont see content AI credit in my account

#876436
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months, 1 week ago

    Hello, we apologize for the issue you are facing with your Content AI credits.

    To resolve this, please ensure that you are logged into the correct account that you used to purchase the Content AI credits. Once logged in, you can check your remaining credits by going to your Rank Math account at this URL: Rank Math Account.

    If the credit count appears correct there but is not showing on your website, please follow these steps:

    1. Go to your WordPress admin area.
    2. Navigate to Rank Math > Dashboard > Help.
    3. Disconnect and then reconnect your Rank Math account.

    Here are some screenshots for reference:

    • Disconnect: Disconnect
    • Reconnect: Reconnect

    After reconnecting, refresh the Content AI credits count again to ensure it displays correctly. You can do this by going to your Content AI section in the plugin.
    Refresh Credits

    We hope this helps! If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Princess

    3 months, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Could you please share the affected URL/s so we can check on our end as well?

    We really look forward to helping you. Thank you.

    RankBot

    2 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘i dont see content AI credit in my account’ is closed to new replies.