i dont see content AI credit in my account

#876170
Viewing 6 replies - 1 through 6 (of 6 total)
  • Great

    3 months, 1 week ago

    Hello,

    Thank you for getting back to us about this issue. We appreciate your patience and cooperation with this issue.

    Can you please confirm to us if you’re seeing the correct number of credits when you log in to rankmath.com/my-account/websites?

    If you’re seeing the correct number of credits here, then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting then reconnecting your account should mostly resolve this – but if you’re not seeing the correct number of credits on rankmath.com/myaccount (https://i.rankmath.com/i/YNhs9x), then this is billing-related and we need to look into it further.

    Please let us know which it is.

    Quốc Tuấn Đặng

    3 months, 1 week ago

    Rank Math free
    Content AI Starter

    I dont even see any Content AI credits in my rankmath account
    https://imgur.com/V7BkBJK

    Quốc Tuấn Đặng

    3 months, 1 week ago

    Rank Math free
    Content AI Starter

    Not any Credit in my account?
    https://imgur.com/V7BkBJK

    Princess

    3 months, 1 week ago

    Hello,

    We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

    Also, please make sure that you are running the latest version of Rank Math plugin.

    Let us know if this fixes the issue.

    Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

    Quốc Tuấn Đặng

    3 months, 1 week ago

    Rank Math free
    Content AI Starter

    Come on ! I have describe before !
    I have reconnect a thousand time in wordpress console

    But the problem is THERE ARE NOT ANY CREDIT IN MY https://rankmath.com/my-account/ !!
    https://imgur.com/ORJvnre

    And please reply faster pls

    Princess

    3 months, 1 week ago

    Hello,

    We can confirm that your account still has 10000 available credits for this month.

    The Content AI Credits: 0 / 10000 means you have used 0 credits out of the 10000 credits.

    Hope this clarifies your doubts.

    Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
    https://rankmath.com/kb/content-ai-plans-and-credits/

    You can read FAQ’s here: https://rankmath.com/content-ai/

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘i dont see content AI credit in my account’ is closed to new replies.