Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
However, I’ve already forwarded this to our accounts department to locate your purchase and will get back to you shortly.
We really appreciate your kind patience regarding this matter.
Please also include your Paypal email address you used to make a purchase in the sensitive data section to further check.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
