Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It seems to be added somewhat by your theme so we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The provided access doesn’t seem to be working, check the screenshot I have added in the sensitive section. Please update so we can look into this.
Looking forward to helping you. Thank you.
I have added and tested a new link for you to access the WP Admin Area.
Thanks for your patience!
Hello,
I modified the file entry_hero.php in your theme, commenting the lines 19 to 36. After that, I cleared the cache and your issue seems to be solved.
Could you check it?
Looking forward to help you.
It works perfectly! Thanks for your great support.
Hello,
Glad that helped.
If it isn’t too much to ask for – would you mind leaving us a review here?
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
It only takes a couple of minutes but helps us tremendously.
It would mean so much to us and would go a really long way.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
