Hello,
We apologize for the issue you are facing with using the free credits of Rank Math Content AI. The message "Sorry, the request has failed. If the issue persists, please contact our Support" can occur for a few reasons. Here are some steps you can take to troubleshoot this issue:
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Refresh Your Credits: Sometimes, refreshing your Content AI credits can resolve issues. You can do this by going to your WordPress Dashboard → Rank Math → General Settings → Content AI and clicking on the refresh icon. Here’s a screenshot for reference:

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Check Your Account: Ensure that you are logged into the correct Rank Math account that has the free credits. You can verify your credits by visiting the Connected Websites section of your Rank Math account.
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Reconnect Your Account: If the credits appear correct but are not updating on your website, try disconnecting and reconnecting your Rank Math account from your WordPress admin area. Go to Rank Math → Dashboard → Help, and follow these steps:
- Disconnect your account:

- Reconnect your account:

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Try Again Later: If you have made too many requests in a short time, you might need to wait a bit before trying again.
If the problem persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we hope this helps resolve your issue!
Hello,
It seems that you already marked this ticket as “Resolved”.
Do you still need our assistance regarding this issue?
Looking forward to helping you.
Thank you.