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Hi team,
I’ve been using rank math for my website http://www.propryte.com from the beginning and now I couldn’t find the option to add or edit keywords for properties alone. It works only with the blog posts. Is there anything I should do to fix this?
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Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please make sure that you have enabled the Add SEO Controls option in WP Dashboard > Rank Math > Titles & Meta > Properties(or the name of the property post type).
That should resolve the issue. Let us know if it doesn’t. We are here to assist.
It’s enabled. I use to edit it before but now I can’t see it.
Hello,
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
I tried troubleshooting and it works fine with the default WordPress theme and blog in houzez theme.
Hello,
I looked at the source code of your website and noticed you are currently using houzez theme.
Just to confirm, are you able to edit or add keywords now ?
If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you
What mail Id I can use to create a temporary login? So that you can check and fix the issue.
Hello,
You can use
s******@r***********to create the temporary login.Looking forward to helping you.
Thank you.
Hi.,
Here is the link for temporary login https://propryte.com/wp-admin/?wtlwp_token=ebea0869fdd8cdc72a90ffc29e5986d4901774e0a37cfc47b76e637d6ab2b777d64ff65cc6c6704b2d94e7dd78fe99ba15a9491f0f2674fe5ef447984d79ead4
TIA.
Hello,
Thanks for the additional information.
I looked at your website and updated the SEO controls in properties and tried to add a focus Keyword under Properties > First Property page, and I wasn’t able to replicate the issue. The SEO controls and Focus keyword both are visible on the page and the focus keyword is getting added.
Here is a screencast for your reference.
Could you please share a specific URL with us, so that we can troubleshoot this further?
Looking forward to helping you further.
Thank you
Hello,
Now I found that it works with temporary login but with my admin id, I couldn’t see the option. Here is the Screencast link for your reference.
Hello,
We would love to help you further.
Could you please share login credentials of your website in the sensitive data section of this ticket ?
So that we can troubleshoot the issue directly on your website.
Thank you
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi
UPDATE!! I tried login in with another browser and it works fine there!
Hello,
I accessed your website in an incognito window, and was not able to replicate the issue. Rank Math page analytics can be seen on your property pages.
Here is the screencast.
I’d request you to access your website in an incognito window and see if you are still facing the issue ?
Also, please clear all your cache, so that we know that your website is not showing the cached version.
Please let us know how that goes. Looking forward to helping you further.
Thank you
Yes..! Thank you for the support 🙂
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