I click “Content AI” and it shows “Invalid JSON Error”

#462354
  • Resolved Ping Wang

    3 years, 5 months ago

    Rank Math free

    I use pro, and I click “Content AI” button to search FOCUS KEYWORD, but it shows me message “Invalid JSON Error”.
    What can I do ?
    And my Credits keep decreasing, my experience is not very good.

    HELP ME!!!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Md. Sakib Khandaker

    3 years, 5 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Ping Wang

    3 years, 5 months ago

    Rank Math free

    I checkeded that RankMath conflicts with WooCommerce.
    Console log shows ‘Database Error’, Can you help me?
    Debug Quick Look:
    [11-Oct-2022 07:08:48 UTC] WordPress 資料庫錯誤: Deadlock found when trying to get lock; try restarting transaction (由 do_action(‘wp_ajax_as_async_request_queue_runner’), WP_Hook->do_action, WP_Hook->apply_filters, WP_Async_Request->maybe_handle, ActionScheduler_AsyncRequest_QueueRunner->handle, do_action(‘action_scheduler_run_queue’), WP_Hook->do_action, WP_Hook->apply_filters, ActionScheduler_QueueRunner->run, ActionScheduler_QueueRunner->do_batch, ActionScheduler_Abstract_QueueRunner->process_action, ActionScheduler_DBStore->log_execution 的查詢 UPDATE cyb_actionscheduler_actions SET attempts = attempts+1, status=’in-progress’, last_attempt_gmt = ‘2022-10-11 07:08:48’, last_attempt_local = ‘2022-10-11 07:08:48’ WHERE action_id = 86841 觸發)

    Jeremy

    3 years, 5 months ago

    Hello,

    You mentioned that you are using the PRO version and it seems you have created this ticket using your Free Rank Math account. Can you please forward the email address you used to purchase the subscription so we can verify it first?

    We would like to further debug the issue on your website. Can you please provide your WP login and your FTP in the sensitive data section as instructed by my colleague in the previous reply?

    Looking forward to helping you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I click “Content AI” and it shows “Invalid JSON Error”’ is closed to new replies.