I can’t write meta description (Edit snippet) in some posts

#1058919
  • Resolved Helena Dvořáková

    3 months ago

    Rank Math free

    Hello, the field that shows up after I click “Edit snippet” is frozen, I can’t change the text inside it. It does this only with some of my posts; in others, the field is editable. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months ago

    Hello, we’re sorry to hear about the issue you’re facing with the meta description field being uneditable in some of your posts. This can sometimes happen due to various reasons, such as conflicts with other plugins or specific settings in your WordPress environment.

    Here are a few steps you can try to troubleshoot the issue:

    1. Clear Your Browser Cache: Sometimes, cached data can cause issues with how pages are displayed.
    2. Disable Other Plugins: Temporarily disable other plugins to see if there’s a conflict causing the issue.
    3. Check User Permissions: Ensure that your user role has the necessary permissions to edit post metadata.
    4. Update Rank Math: Make sure you are using the latest version of the Rank Math plugin.
    5. Switch Themes: If possible, switch to a default WordPress theme to see if the issue persists.

    If these steps do not resolve the issue, please reply to this ticket with the URL of the affected posts, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention!

    Sources:
    General Tab in Meta Box of Rank Math SEO Plugin

    Rakibuzzaman Siam

    3 months ago

    Hello,

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I can’t write meta description (Edit snippet) in some posts’ is closed to new replies.