Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please note that the rankmath.php file should be created in your theme’s file directory. Here’s a link for more information:
https://rankmath.com/kb/filters-hooks-api-developer/#how-to-add-code-snippets-to-rank-math-php
For the Rank Math missing plugin, could you please confirm if you are using a multisite setup? If so, here’s a link for more information on how to install Rank Math on a multisite environment:
https://rankmath.com/kb/installing-rank-math-on-a-multisite-environment/
Looking forward to helping you.
Thank you.
i tried your method but it doesnt work for me i want to install it again after unistalling it but it doesnt show me in my plugin list please tell me how i can uninstall it without loosing my data
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please login to the website via FTP and rename the seo-by-rank-math folder under wp-content/plugins.
Once done, please re-install the plugin.
If the issue persists, please share the FTP login details in the sensitive data section.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I TRIED ALOT PLEASE HELP ME ASAP
ALL THE REQUIRED DETAIL IS IN SENSTIVE DATA PLEASE FIND ALL REQUIRED DETAILS
PLEASE CHECK SENSTIVE DATA
Hello,
Sorry for the delay.
We have renamed the file in the website files and installed the plugin again on your website.
The Rank Math plugin is now activated and working fine.
Please check and let us know if you have any questions.
We are here to assist you.
First of all Thankyou Very Much
Three questions
1) Got the rankmath as my plugin but can you please tell me is it like new or it have all old settings which i already did.
2) if i buy rankmath subscription, can i get more traffic or its same like depend on my work.
3) i want space between set of Question answers(when there is two or more faq they dont have any padding) when i use FAQ schema. what i have to do to. is there anyoption where i get dropdown faq? for look better rankmath have basic look i want better user experience for my users as well as rankmath
Hello,
1. All the settings are the ones that you’ve done and no setting is deleted upon reinstalling the plugin.
2. Rank Math PRO provides enterprise-level tools to easily optimize your website for higher rankings, but there are other factors involved as well.
Along with creating high-quality content and optimizing it with Rank Math PRO, if you’ll also work on some off-page SEO, you’ll further increase the chances of getting ranked higher.
3. Based on the theme, the stylings can differ but you can easily use custom CSS to achieve the desired output.
Here’s a CSS that should help in adding more spacing:
.rank-math-question{
margin-bottom: 30px !important;
}
You can follow this guide to add the CSS:
https://www.wpbeginner.com/plugins/how-to-easily-add-custom-css-to-your-wordpress-site/
As for the dropdown, assuming you’re referring to accordion, you can follow this guide to get that: https://rankmath.com/kb/turn-faq-block-into-accordion/
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
