Hello,
We apologize for the issue you are facing with accessing the PRO version. If your team purchased the PRO version using a different account, you will need to merge that account with your current one or change the email associated with the PRO account.
To do this without bothering your superiors, you can open a ticket with our support team and provide the necessary details. Here’s how:
- Go to the Rank Math Support Forum to submit a ticket.
- In the Ticket Title section, enter a brief summary of your issue.
- In the Ticket Question section, explain that you need to merge accounts or change the email associated with the PRO account.
- In the Sensitive Data section, include the email address(es) related to both accounts.
- Make sure to include the email address used for the PRO purchase or a screenshot of the invoice.
- Click on SUBMIT YOUR TICKET.
Once you submit the ticket, our support team will assist you in resolving this issue without needing to involve your superiors directly.
Thank you for raising this concern! If you have any further questions or need assistance, feel free to reply to this ticket.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Do not tell me to create a ticket, this is why I create this one!!!
Hello,
It seems you have purchased the plugin using a different email address. Please check the details in the sensitive data section.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
