I can’t see on editor the Rank Math Field

#914549
  • Resolved Mirac Kacmaz
    Rank Math business
    Content AI Creator

    Hey,

    after last WordPress updates i can’t see Rank Math field on editor.

    https://ibb.co/znY0KbW

    As you see the field is already opened. But i can’t see datas. I checked Rank Math solution documents but it didn’t work.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Mirac Kacmaz
    Rank Math business
    Content AI Creator

    I tried The Trouble Shooting but when all settings and plugins deactive it didnt work

    Hello,

    For troubleshooting, please clear your website and browser’s cache. You may also try using a different internet browser.

    If the issue persists, then you can follow the steps we shared previously so we can log in to your site and investigate the issue further.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I can’t see on editor the Rank Math Field’ is closed to new replies.