Hello,
We apologize for the issue you are facing with renewing your Rank Math subscription. To assist you better, please ensure that you are logged into the correct Rank Math account where your subscription is active. If you still do not see the option to renew, it might be helpful to check if your subscription has expired or if there are any issues with your payment method.
If you need further assistance, please reply to this ticket with more details about your account or any error messages you are encountering, and a human agent from our support team will take over and help you resolve this issue.
Thank you for raising this concern!
Hello,
FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment fails.
There is no option to renew manually at this time.
Please ensure that your payment method has enough money, including VAT/Tax, to cover the renewal to avoid any issues upon renewing your subscription.
Let us know how this goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
