I can’t make a purchase

#980478
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    7 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with making a purchase. Here are some troubleshooting steps you can follow to resolve payment issues:

    1. Check Your Payment Method: Ensure that your payment method supports the following:

      • Payments in USD $
      • Supports subscription-based payments
      • You are not using a prepaid card
      • International payments are turned on
      • Your IP is not a Proxy, or you are using any VPN or hosting service

    2. Try a Different Card: If everything seems fine, you might want to try using a different credit card.

    3. Contact Your Bank: Sometimes, banks may block transactions for various reasons. It might be helpful to call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    4. Check Location Settings: Make sure that the country displayed at the top-right corner of the checkout page is correct. If it’s not, select the correct country.
      Change country in Fastspring

    5. Disable VPN/Proxy: If you have a VPN or proxy server enabled, turn it off as it may interfere with the transaction.
      Some browsers have in-built VPNs

    6. Turn Off Ad Blockers: Ensure that any ad blockers are turned off while attempting the transaction.
      Turn off your ad blocker

    If you continue to experience issues after trying these steps, please reply to this ticket with any error messages you receive or additional details about the problem, and a human agent from our support team will assist you further.

    Thank you for your patience!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Princess

    7 months, 2 weeks ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    Also make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    RankBot

    6 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I can’t make a purchase’ is closed to new replies.