Hello,
We apologize for the issue you are facing with your Rank Math account. It seems that you may have upgraded to PRO using a different email address than the one you are currently using to log in.
To resolve this, we recommend that you contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by navigating to the Rank Math Support Forum and opening a ticket.
In your ticket, please provide the provision number (989944) and any other relevant details. This will help our support team locate your PRO account and assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Hello,
In this case, please share the last 4 digits of your card and the first & last name you have used so we can check.
You can add them to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The subscription is currently associated with the email address we shared in the sensitive data section.
It seems like this payment was for an upgrade to the Agency subscription from the PRO subscription on your account.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I can provide any evidence that the membership belongs to me.
If you’re having trouble finding your Rank Math account, here are a few steps you can take:
Check Your Email: Look for any emails from Rank Math, including welcome emails or purchase confirmations, which might have your account details.
Reset Password: Go to the Rank Math login page and use the “Forgot Password?” option to reset your password if you think you might have an account but can’t log in.
Check Your Website: If you have Rank Math installed on your WordPress site, you can access your settings directly through your website’s dashboard.
Contact Support: If you’re still unable to find your account, consider reaching out to Rank Math’s support team for assistance.
Let me know if you need help with anything specific!
This email address does not belong to me. They made the payment through me but I do not have access to the account. Can you please transfer the subscription to this email address? My r*********@h********** email address was hacked at one point. They probably transferred this account from me to them at that time. Can you please transfer this subscription to c**********@h**********. Because I am the one who made the payment and the subscription belongs to me.
I have been waiting for 4 days. Can you please read all the correspondence and help me? My account was stolen.
Hello,
We have transferred the Agency License to this email account: c**********@h**********
Now, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for your help.
My account is pro account. Could you please edit my account as pro? Can you arrange the payment plan accordingly?
Can you also remove the credit card from the other account? Don’t make any withdrawals again.
Hello,
We have fixed your account accordingly.
You now have a Rank Math PRO subscription for another year, which will renew on November 28, 2025.
You can see the same from here:
https://rankmath.com/my-account/subscriptions/?tab=active-subscriptions
If you wish to cancel the automatic renewal, you can follow the steps illustrated in this tutorial:
https://rankmath.com/kb/cancel-subscription/
If you face any issues while canceling, please do reply, and we will forward your cancellation request to the concerned team.
Hope this helps. Don’t hesitate to get in touch if you require any further assistance.
Email: a***********@g********
Is my credit card registered in this account? Could you please remove it if you are not registered?
Hello,
Yes, your subscription has been cancelled in this account, credit card information has been removed and you won’t get billed for its renewal.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
