Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if PHP values are not too low to handle the processes.
You can check that by going to WordPress dashboard > Tools > Site Health > Info tab > Server
If the values are low, please contact your web host and ask them to set the following values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Let us know if the issue persists after increasing the values.
Looking forward to helping you.
Hello,
Thank you for assisting me. I’m using Siteground as my hosting provider, and they have a good and reliable service. I checked the variables of my site and, except for the max input time, they are equal or greater than the minimum required:
PHP Memory Limit: 768M
Max input time: 120
PHP time limit: 120
PHP max input variables: 3000
So I followed your advice and asked them to increase the max input time. Unfortunately, this is not possible with my current hosting package. However, they added a rule at the top of my .htaccess file: a dynamic timeout rule that acts -Siteground says- as if the PHP execution time gets incremented to 300. (They say it is mostly designed for max_execution_time, but they set it up in case it also helps with max_input_time.)
Sadly, the problem persists. What can I do next?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I installed the “Temporary Login Without Password” plugin to give you access to the dashboard, but I need an email account to create a temporary access link for you. May you please send me your email?
Hello,
You can use s******@r*********** to create the login link. Please make sure to share it here with us so we can assist you further.
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The issue was being caused by the long focus keyword that you were using:
Teatre per a infants de 0 a 3 anys
I reduced the keyword to Teatre per a infants and the page is working fine now.
We recommend that you try to use smaller focus keywords to prevent issues like this in the future.
Don’t hesitate to get in touch if you have any other questions.
Thank you! It works perfectly now. You have been very kind and fast in helping me, and I appreciate it (even more knowing that I’m not yet a premium customer).
Just one last question. In cases like this one, where I want to rank for long-tail keywords, I cannot use RankMath for it? Or is it maybe a premium feature?
Hello,
The focus keyword only helps you in optimizing your content. So you can use a part of a long-tail keyphrase and the analysis will still be the same and you will be able to optimize the content.
The main thing is to optimize the content. The SEO score is only for your reference and doesn’t have any actual effect on the site’s SEO performance.
Let us know if you need any other assistance.
Thanks.
Understood. Thank you, Jaideep! 🙂
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
