Hello,
We apologize for the frustration you’re experiencing with the refund process and the JSON error while reconnecting your account. Thank you for raising this concern.
For the refund, please note that you cannot get a refund through FastSpring directly. Instead, you can request a refund by emailing us at s******@r*********** or by opening a ticket on our support forum.
Regarding the JSON error, we recommend checking our article on problems while connecting your account for potential solutions. If the issue persists, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your patience, and we look forward to resolving this for you soon!
Sources:
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
Rank Math Refund Policy » Rank Math
I’d like the product help me
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Could you please share the affected URL/s so we can check on our end as well?
We really look forward to helping you. Thank you.
Hello,
We have gone ahead and fixed this from our end.
You should see in your Rank Math dashboard that the plugin is disconnected from your rankmath.com account.
Please reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, and reconnect your Rank Math account.
Then, head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
