Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked your site and while trying to activate the modules, I get the following in the console: POST https://pequecrece.com/wp-json/rankmath/v1/saveModule 500 .
Could you please share some FTP access so we can dig deeper into this.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
In sensitive data you have my ftp information
Hello,
I have tried to log in with those FTP details but I keep having issues. Could you check it?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello, I have edited my confidential information so that you can access my cpanel.
It will be enough?
I’ll need it, please
Hello,
We have fixed the issue for you.
Can you please check?
For some reason null was stored in rank_math_modules option on your site. We removed the rank_math_modules option from wp_options table and then we reactivated the Rank Math plugin. That fixed the issue.
Thank you.
OHHHH it works OK!!!!!
Thank you very much!!!!
Excellent work!!!! Really Thanks!!!!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
