I can’t access RankMath on my pages

#48300
  • Resolved Barni
    Rank Math free

    I was trying to make the My Account page a no index. So I went to that page and clicked on RankMath. I’m getting an error message. “The editor has encountered an unexpected error. Attempt Recovery Copy Post Text Copy Error” I tried clicking on Attempt Recovery but nothing happens. And the page is blank until navigate off. Earlier in the day my web developer had both Yoast and RankMath activated on WP. I have deactivated Yoast (not deleted) now and started having this issue.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Which WordPress version are you using on your website? Are you using the default block editor (if you are using WordPress 5.0+?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Barni
    Rank Math free

    Hey there,

    I’m using a 5.4 version. I’m not sure if it’s a default block editor. How can I check that? I’ve deleted Yoast now and still having the same issues.

    Hi Barni,

    Thanks for the reply.

    I suspect that Rank Math could be experiencing a conflict with one of your recently installed plugins.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Barni
    Rank Math free

    The developer just updated WordPress to the latest version. So RankMath also needed an update. Problem solved!

    Todd
    Rank Math free

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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