I can’t access content AI

#887703
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with accessing Content AI. Since you have a Starter plan, you should have access to Content AI features. However, there are a couple of reasons why you might be encountering issues:

    1. Content AI Subscription is Not Active: Ensure that your subscription is active. If you see a message indicating that your subscription is not active, you may need to check your account status.

    2. Website is Not Connected to Rank Math: You might need to connect your Rank Math account to your website. Look for a message prompting you to connect your account and follow the instructions provided.

    To troubleshoot further, please refresh your Content AI credits by going to your WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
    Refresh Content AI Credits

    If the issue persists after trying these steps, please reply to this ticket with any error messages or additional details, and a human agent from the Rank Math Support team will assist you further.

    Thank you for bringing this to our attention!

    Sources:
    Resolving Content AI Related Issues » Rank Math

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    The screenshot URLs you’ve shared are returning a 404 error.

    However, we can see the Content AI Starter subscription on your account. In this case, please try to follow the steps from this guideline and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I can’t access content AI’ is closed to new replies.