Hello, we’re sorry to hear that you’re having trouble accessing your previous ticket details. The message indicating that the topic is private usually means that the ticket is restricted to certain users or requires specific permissions to view.
To resolve this issue, we recommend replying to your current ticket. A human agent from the Rank Math Support team will be able to assist you further and provide the necessary access or information regarding your previous ticket. Thank you for your understanding!
Hello,
We have already updated the ticket permission so you can view and access it.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
