I cannot save changes to the SEO snippets

#239348
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We are so sorry about the issue you are facing while saving the SEO information after the last update. We have been hard at work and fixed the issue internally.

    Can you please upload these plugin files manually to your website?
    Download from here: https://i.rankmath.com/S5XF1V

    If you are not sure how to manually upload a plugin, please check the following Screencast:
    https://i.rankmath.com/m10KkX

    We are pretty confident that it will fix the issue but if for some reason the issue persists, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    It worked! Thank you, Anjana! 🙂

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.