I cannot make the pro version to work

#413767
Viewing 7 replies - 1 through 7 (of 7 total)
  • Princess

    3 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Thank you.

    Claudia Renderos

    3 years, 5 months ago

    Rank Math free

    Rank Math receipt

    Claudia Renderos

    3 years, 5 months ago

    Rank Math free

    I’m not planning to use Rank Math at school – at least not now. I want it for Virtualizate Latinoamerica. That’s where I cannot install it. Nevertheless, the card is the same one, because I am the admin in both pages. Can you please help me?

    Jaideep Asrani

    3 years, 5 months ago

    Hello,

    You have purchased the PRO version using the email address that I have shared in the sensitive data section. If you want us to merge the accounts, please share the preferred email address and we will do the needful.

    Looking forward to helping you.

    Claudia Renderos

    3 years, 5 months ago

    Rank Math free

    i’d prefer c***************@h**********

    Claudia Renderos

    3 years, 5 months ago

    Rank Math free

    Thank you so very much

    Jaideep Asrani

    3 years, 5 months ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope this helps.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘I cannot make the pro version to work’ is closed to new replies.