i cannot find the down load files for my pro upgrade

#454878
  • Resolved Murray

    3 years, 2 months ago

    Rank Math free

    I cannot find the download files for the above order, the only thing that shows in my account is the free version, can you help?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    3 years, 2 months ago

    Hello,

    Thanks for contacting the support and sorry for the inconvenience caused.

    You have purchased the PRO subscription using the email address mentioned in the sensitive data section. If you like us to merge your accounts, please share the preferred email address and we will do the needful.

    Looking forward to helping you.

    Murray

    3 years, 2 months ago

    Rank Math free

    awe, I think I see the problem, my website is http://www.revenuenorthstar.com so do you need to merge the 2 accounts. I registered my account under accelerateyoursales.co.uk as that is my wordpress log in.

    can you guide me how to fix this please?

    Jaideep Asrani

    3 years, 2 months ago

    Hello,

    Sorry for the confusion. The order ID you have shared is for the Content AI package, not for the PRO plugin. You don’t need the PRO plugin or download any files to use Content AI. Please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account once again.

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    If you want to use the PRO plugin, you will have to purchase it: https://rankmath.com/pricing/

    If you have purchased the credits by mistake, let us know and we will refund the purchase and you can purchase the PRO subscription.

    Looking forward to helping you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘i cannot find the down load files for my pro upgrade’ is closed to new replies.