Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
The account you are using to get in touch with us doesn’t have a PRO subscription active on it.
If you purchased the plugin with another account let us know the email address and we can merge both for you.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
