Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a different credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Please let us know how that goes.
The card has been used to buy in USA and Brazil, it is enabled to pay in USD, we have just made payments on other websites, the bank has enabled online shopping.
Hello,
If your card supports everything mentioned in the reply of my colleague, please try using the card again. If the issue persists, you can try using PayPal or get in touch with the support of our payment processor FastSpring to get details about why the card is getting rejected: https://fastspring.com/consumer-support-form/
Hope this helps. Let us know if you need any other assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
