I can not log in to rank math

#852086
  • Resolved Petra

    1 year, 4 months ago

    Rank Math free

    I can not log in to rank math. When opening my website in 2021 or 2022, the plug is activated but it seems not to be connected to my website?? I have no access to Rank Math and do not know which email-address is used. Before I open a new account – I want to make sure I am not loosing the data already on hand.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with logging into Rank Math. It sounds like your website may not be connected to the correct Rank Math account, especially if you are unsure of the email address used.

    To resolve this, we recommend checking if your website is connected to your Rank Math account by visiting the Websites section in your Rank Math Account Area. If you see a message indicating No connected websites found, it means your website is not currently linked to any account.

    If you cannot remember the email address associated with your Rank Math account, we suggest trying to recover it by checking any old emails related to Rank Math or any purchase confirmations you might have received. If you still cannot find it, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    We understand the importance of not losing any data, so please do not create a new account until we can help you verify your existing one. Thank you for raising this concern, and we look forward to assisting you!

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Princess

    1 year, 4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    After that, you can see all your connected sites here: https://rankmath.com/my-account/websites/

    Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I can not log in to rank math’ is closed to new replies.