I can not edit my pages or posts as long as rank math is active.

#18472
  • Resolved Friederike Galland

    5 years, 1 month ago

    Rank Math pro

    I followed all (and I did not have to go very far) your advice on https://rankmath.com/kb/check-plugin-conflicts/

    but directly after activating rank math in the trouble shooting mode I have encountered the same mistake I have been seeing for the last 5 (?) weeks: text, menue and descriptions are shown in multiple overlays. I can not write or do anything with pages or posts. The dashboard looks fine. I udated every new version of yours right away. Please help

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please check that your server is running the latest PHP version ie at least 7.3?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Friederike Galland

    5 years, 1 month ago

    Rank Math pro

    It is activated. 7.3 just checked in my provider data
    Best
    Friederrike

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Friederike Galland

    5 years, 1 month ago

    Rank Math pro

    I already did no in aswering the email of Bhanu…

    Friederike Galland

    5 years, 1 month ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I am afraid that I cannot replicate this issue when I login from my end. Could you please test this out from a different browser/device?
    I have shared a screenshot on the sensitive data section.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Friederike Galland

    5 years, 1 month ago

    Rank Math pro

    It happened because of firefox. Chrome works, but not Firefox.

    Thanks for your time.

    Best Friederike

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘I can not edit my pages or posts as long as rank math is active.’ is closed to new replies.