I buyed a subsicription over paypal, but on my account is no sub.shown

#408206
  • Resolved Swissmakers

    3 years, 5 months ago

    Rank Math pro

    Hello everyone,

    Last week we buyed on of your subscription for our company webpage swissmakers.
    Our login / username is: “a****@s*************”

    The PayPal Transaktionscode code was: 6VP95997XW4480507 $-63.54 USD
    The payment was successful. But till then we are not able to get the licenced version.

    Maye there is some link missing? Thanks for help
    Michael

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    We checked and it seems like you purchased the subscription using the email address present in the sensitive data section of this ticket.

    The account with which you’ve posted this ticket is linked to the email address you’ve shared.

    Would you want us to merge the accounts for you? If so, please let us know your preferred email address and we will do the needful.

    Looking forward to helping you.

    Thank you.

    Swissmakers

    3 years, 5 months ago

    Rank Math pro

    hello Prabhat, yes then please merge the accounts. our email should then be “a****@s*************”. The website is “swissmakers.io”
    kind regards
    michael

    Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope that helps.

    Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I buyed a subsicription over paypal, but on my account is no sub.shown’ is closed to new replies.