I buy new subscription RANKMATH241112-2308-28182 and not show

#910452
Viewing 5 replies - 1 through 5 (of 5 total)
  • Color Vivo Internet

    1 month, 1 week ago

    Rank Math business

    now it’s ok

    RankBot

    1 month, 1 week ago

    Hello,

    We apologize for the issue you are facing with your new subscription not showing in your account. To assist you better, we recommend replying to this ticket with any additional details you may have regarding your purchase. A human agent from the Rank Math Support team will then be able to take over and help resolve this issue for you.

    Thank you for bringing this to our attention, and we look forward to assisting you further!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Princess

    1 month, 1 week ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version. Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    Eduard Draguleasa

    3 days, 23 hours ago

    Rank Math pro

    Hi,

    I recently received a refund from you, I believe the order Order ID: RANKMATH241112-7836-80905B ,

    can I get a cancellation invoice?

    I need it for accounting.

    FastSpring Order Support is The worst customer service ever!!!
    I contacted them 8 days ago and have not received any response.

    Thanks You,
    Eduard

    Princess

    2 days, 22 hours ago

    Hello,

    Kindly see this invoice for your reference.

    You can see the refunded amount under Refunds and Returns.

    You can also access the invoice from here: https://rankmath.com/my-account/subscriptions/?tab=payments

    Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this ticket.