I bougth the pro version but desappear from my account

#847549
  • on the 16th of july We bougth the pro version of the plugin and right now this just deseppear it from my account i need a solution please

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with your Rank Math PRO version disappearing from your account. It’s possible that you may have upgraded to PRO using a different email address than the one you are currently using.

    To resolve this, please log into your Rank Math account and check if the PRO version is available for download there. If it is not, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account.

    Thank you for raising this concern, and we hope to assist you in resolving it quickly!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Im triying to contact to support to resolve this How can i do it?

    Hello,

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    You can upload screenshots using this tool and add the link here. You can also add it to the sensitive data section by editing your first post

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I bougth the pro version but desappear from my account’ is closed to new replies.