I bought the Rank Math PRO version, but it only shows the free version - Support

Resolved 김동민
1 year, 5 months ago

Rank Math free

Hello, I’m Dongmin, a Korean.
I wish you prosperity.

I attached the payment details of the Rank Math Pro and the mail I received to your support email.
Account linkage is required.

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 5 months ago
Hello Dongmin,

Thank you for reaching out to us regarding the issue with your Rank Math PRO version not reflecting correctly. To resolve this, please follow these steps:
1. Log into your Rank Math account and download Rank Math PRO from your dashboard.
2. If you encounter any issues downloading the PRO version, it might be due to using a different email address than intended. In this case, please contact our support team through the Rank Math Support Forum to merge both accounts or change the email connected to your PRO plan.
If you have already sent the payment details and email to our support email, our team will assist you in linking your account correctly. Thank you for your patience and cooperation.

If you need further assistance or have any other questions, feel free to let us know. We’re here to help!

Best regards.

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Rank Math PRO – Pricing Plans for Businesses & Individuals
Rakibuzzaman Siam
1 year, 5 months ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We had an issue which has been fixed and now the Business subscription is showing on your account.

Please have a look at this easy-to-follow guide to properly install and setup Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

Hope that helps and please don’t hesitate to let us know if you have any other questions.

Thank you.

RankBot
1 year, 4 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I bought the Rank Math PRO version, but it only shows the free version’ is closed to new replies.