I bought the pro version, I have a question

#249563
  • Resolved legacynails

    4 years, 3 months ago

    Rank Math free

    I bought the pro version. Somehow when I go to downloads section, pro version is not listed for downloading, only the free version.

    I didn’t receive the email confirmation with the details also. My card was charged properly $59.99 can you help me with it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
    fs

    It is completely secure, and only our support staff has access to that section.

    Thank you, and looking forward to your update.

    legacynails

    4 years, 3 months ago

    Rank Math free

    Hi:

    I had an account with RankMath already but when paying, I used PayPal and that’s when another account was created somehow. But I already downloaded the file and installed into my backend. It’s working so far.

    Thanks,

    BRYAN LUNA

    Jeremy

    4 years, 3 months ago

    Hello,

    I am glad that you are able to download the PRO version. Could you please confirm if your issue has now been resolved?

    Looking forward to helping you with this one.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I bought the pro version, I have a question’ is closed to new replies.