Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
If the transaction is showing as pending it means that FastSpring has not yet approved the transaction and it might be doing some of their background checks to prevent fraud.
Only when the transaction shows as approved you’ll see the subscription added to your account.
Don’t hesitate to get in touch if you have any other questions.
Thanks!
I checked just now, it is still pending.
In general, how long does it take to change as ‘approved’?
Hello,
We don’t have any indication of the amount of time it takes for them to run the checks, but if you would like to know more you can contact FastSpring directly and ask for more information on this transaction.
They will have more concrete information on what’s currently holding up the transaction.
Don’t hesitate to get in touch if you have any other questions.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi
Can you hide or delete the PayPal billing information(Transaction ID) in this ticket? I cannot edit it anymore.
Thanks
Hello,
We have removed the data and it’s only available in the sensitive data section that is only visible by you and our support staff.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
