Hello, we apologize for the issue you are facing with your Rank Math account. It seems that there might be a discrepancy between the email addresses associated with your PRO and FREE plans.
To resolve this, you will need to contact our support team to either merge both accounts or change the email connected to your PRO plan. You can do this by navigating to the Rank Math Support Forum and opening a ticket.
When submitting your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com. This will help our support team locate your PRO account and make the necessary changes.
Thank you for raising this concern, and we appreciate your understanding as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please make sure that you have installed the PRO version on your website alongside the Free version of the plugin.
You can follow this guideline to install the PRO version of the plugin on your website: https://rankmath.com/kb/rank-math-pro-license-key/
Once done, please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account and see if that fixes the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
