Hello
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
You marked this ticket as resolved. However, if you are still experiencing any issues then please follow the below steps
Step 1: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 2: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
That should fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello
I did what you said here, I reconnected but it still shows as free. Do I need to enter a license code?
Hello,
First access MY account page then download the Rank Math PRO plugin.
Once you have downloaded the Rank Math PRO version, you need to install it on your site.
Kindly follow the steps mentioned in this article exactly:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After that, if you still face any issues, please let us know, we are here to assist.
Thank you
Hello
I have downloaded rankmath from wordpress plugin section, so should I delete it and upload by zip file?
Hello
Thank you for contacting the support.
The PRO version is built on top of the free version to keep the plugins robust and lightweight.
You will need both of them to be installed and activated at the same time so the PRO version will work.
Hope that helps. If you have any further questions, please feel free to ask.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.