Hello,
We apologize for the issue you are facing with your Rank Math PRO purchase. It seems that you may need to check if the email address associated with your PRO account is the same as the one you used to purchase it. If they differ, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
Please log into your Rank Math account to check your account details. If you still encounter issues, kindly reply to this ticket with the email address you used for the purchase or any relevant details, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
its the same email
o*****@g********
4 hours and still no help. give me my money back
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
