Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
It’s been 1 day since the order was placed and you’re asking me for extra information for something I’ve already paid for?You can even look through my e-mail address and get information.But when I see that you can’t even do that, I honestly wonder if I did the right thing by buying this product?
I bought from https://rankmath.com/ and i didn’t anything
Cancel my order. I don’t want to put up with this nonsense anymore.
I took care of my own problem. I complained to Paypal and got my money back.
Subject: Subscription Support
Hello,
Thank you for reaching out to Rank Math Support. We apologize for any inconvenience you may have experienced.
The issue was that you purchased your subscription using a different email than the one associated with this account. As a result, we were unable to locate your subscription, which is why we requested additional information to assist in finding your payment.
If you would like to repurchase the subscription, you’re welcomed to do so.
Best regards,
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
