Hello, we apologize for the issue you are facing with your Rank Math PRO subscription. It seems that you may have upgraded to PRO using a different email address than the one associated with your Rank Math account.
To resolve this, you will need to merge both accounts or change the email connected to your PRO account. Please follow these steps:
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Open a Support Ticket: Navigate to the Rank Math Support Forum to open a ticket.
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Provide Details: In the Ticket Title section, enter a brief summary of your issue. In the Ticket Question section, provide more details, including the email addresses involved (your Google account and the Apple account).
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Sensitive Data Section: In the Sensitive Data section, include the email address you used to purchase the PRO plan or attach a screenshot of the invoice you received from FastSpring.com.
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Submit Your Ticket: Once you have filled in all the necessary information, click the SUBMIT YOUR TICKET button.
With this information, our support team will be able to locate your PRO account and assist you in merging it with your existing Rank Math account. Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Hello,
We have replied to your other ticket about the same issue. We are closing this one in favor of that.
Looking forward to helping you.