Hello,
We apologize for the issue you are facing regarding your purchase. Unfortunately, we cannot switch your subscription from Content AI to the SEO plugin directly. We recommend that you reply to this ticket, and a human agent from the Rank Math Support team will assist you with your request and provide the best solution for your situation.
Thank you for raising this concern, and we appreciate your understanding.
If you have any other questions or need further assistance, feel free to let us know!
Could you change my subscription from Content Ai to SEO Plug in. I have bought this in error and hope you could xfer it over. Regards Chris
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Sorry, but we can’t convert subscriptions at the moment.
Would you like us to refund your recent transaction with us so you can purchase the right product?
Looking forward to hearing back from you.
Yes that would be fantastic. Thanks
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
You can proceed with purchasing the correct plan here: https://rankmath.com/pricing/
Hope that helps.
Thank you, I appreciate your help
Hello,
Glad that we could address your request.
Don’t hesitate to get in touch with us if you have any other questions.
