Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
What happens when you try to connect? Could you please create a screencast using https://www.loom.com of the issue so we can look into it from our end?
Also, assuming you are using the latest version of all the plugins and the themes (please update if not yet), you should also check for a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
