Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Could you please share the issue you are facing in migrating from Yoast?
You can share a screenshot using https://imgbb.com/ or share a screencast using https://www.loom.com/.
You can refer to this detailed guide on migrating from Yoast SEO to Rank Math:
https://rankmath.com/kb/yoast-seo-migration/
I hope this helps. We look forward to helping you.
I am unable to add the screenshot. It is showing “There is no backup” Please help.
https://ibb.co/3rQ01Gn
This is the link to uploaded screenshot
Hello,
The screenshot you shared is returning 404 https://i.rankmath.com/qTPnAV. Could you please share it again and do make sure to extend the expiry of the image to at least 3 days so all of our support staff can access it.
We are looking forward to helping you.
https://ibb.co/xjDgMR5
Please check it asap otherwise, unfortunately, I have to move back to Yoast.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It doesn’t look like the user has admin access, Please kindly elevate the access or share the admin account credentials.
Here is the screenshot for your reference:
https://i.rankmath.com/4HSRnf
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
