Hello,
We apologize for the issue you are facing with not receiving the password recovery email. Thank you for raising this concern.
Please ensure that you check your spam or junk folder, as sometimes these emails can be filtered there. If you still do not see the email, we recommend replying to this ticket, and a human agent from the Rank Math Support team will assist you further in resolving this issue.
Thank you for your patience, and we look forward to helping you regain access to your account!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you have two accounts with us: the one you used to open the ticket and the email address you provided.
To avoid any confusion in the future, would you like to merge these two accounts?
If yes, please send an email to our billing and accounts department at s******@r*********** using the second email address and cc the first email and tell us the preferred email address, and we will do the needful.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
