Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Me too. Its not saving. Any solution?
I have same issue in my brand pages
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We are currently investigating the root of this bug and we will be releasing a fix in the coming days.
Please rollback to the previous stable version using the following plugin:
https://wordpress.org/plugins/wp-rollback/
Looking forward to helping you. Thank you.
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Also – even after the new update from today (released yesterday, I believe December 21, 2019) – I am not able to input the SEO Description on SOME of my posts. I believe I have narrowed it down that I can EDIT Descriptions if they were already there BEFORE the plugin update but I can not add new SEO Descriptions.
I am using the DIVI Theme and I saw another ticket where there were problems with this theme?
We have several new posts coming out this week so I hope there is an easy fix for this.
Thanks, Kathryn
Hello @kath-alan,
Thanks for getting in touch with us.
We might need to take a closer look at the settings. Please open a new ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
