Hello,
We are so sorry about the issue you are facing while saving the SEO information after the last update. We have been hard at work and fixed the issue internally.
Can you please upload these plugin files manually to your website?
Download from here: https://i.rankmath.com/S5XF1V
If you are not sure how to manually upload a plugin, please check the following Screencast:
https://i.rankmath.com/m10KkX
We are pretty confident that it will fix the issue but if for some reason the issue persists, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have accessed your site but it doesn’t have the necessary permission to upload the plugin files.
Please check the sensitive data section for the screenshot.
You can upload these plugin files manually to your website. Kindly
download from here: https://i.rankmath.com/S5XF1V
If you are not sure how to manually upload a plugin, please check the following Screencast:
https://i.rankmath.com/m10KkX
I hope this helps and let us know how it goes. We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i HAVE UPDATED IT PLEASE CHECK AGAIN AND HELO ASAP.
Hello,
Sorry for the delay and any inconvenience that might have been caused due to that.
The login that you have created for us doesn’t have admin access. Please provide admin access so we can check and assist you further.
Also, we have released a new update today: https://rankmath.com/changelog/
Please update your plugin to the latest version and see if that resolves the issue. If that doesn’t then please provide admin access so we can check.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.