i am not able to buy seo pro plugins

#868331
  • Resolved Ajay Kumar

    1 year, 7 months ago

    Rank Math free

    Hi sir,
    i was trying to buy seo plugin, when i tried to buy then at checkout page i have selected direct my debit card option with enabled international payment, fastspring was not able to go ahead then select paypal and when i select my debit card option after paypal login then again automatic failed but i am able to buy using paypal on other websites.
    kindly fix and provide some option.
    I am from India, if possible then give me some UPI option.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing while trying to purchase the SEO Pro plugin. It seems like there might be some restrictions or settings related to your debit card that are causing the payment to fail.

    Here are a few troubleshooting steps you can try:

    1. Ensure Your Card Supports International Payments: Make sure your debit card is approved for international transactions in US dollars ($) and supports subscription payments.

    2. Check Your Current Location: On the checkout page, ensure that the country displayed is correct. If it’s not, select India from the dropdown menu.
      Change country in Fastspring

    3. Turn Off VPN or Proxy: If you are using a VPN or proxy, please disable it as it may interfere with the payment process.
      Some browsers have in-built VPNs

    4. Contact Your Bank: Sometimes, banks block international transactions for security reasons. It might be helpful to contact your bank to see if they can approve the transaction.

    Currently, we do not support UPI payments directly through our checkout process. However, you can use PayPal if it works for you on other websites.

    If the issue persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we look forward to helping you resolve it!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Ajay Kumar

    1 year, 7 months ago

    Rank Math free

    Your payment gateway hv some issue

    Miguel

    1 year, 7 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘i am not able to buy seo pro plugins’ is closed to new replies.