Hello,
We apologize for the issue you are facing with accessing your previous ticket. It seems that downgrading your account to the free version may have affected your ability to view ongoing support tickets.
To resolve this, we recommend replying to your original ticket or providing any necessary details in a new message. A human agent from the Rank Math Support team will be able to assist you further and help you regain access to your ticket or provide guidance on how to proceed with your issue.
If you have any sensitive data or specific details about your WordPress site that need to be shared, please include that in your reply. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
hello, i see someone from rankmeth go to check my site , diable all plug in and after a while they are all back the same. But I haven’t seen any update at all of how the process goes. is it because the staffs reply in the old thread and I cant see message? please help.
Hello,
Thank you for contacting support.
Those tickets were opened in the PRO forum, so a user with a free account can’t access that forum.
We have now moved them to Rank Math FREE forum, and you should be able to access them now.
We hope this helps.
Thank you.
Hello,
We are glad we could address your concern.
Please feel free to create a new forum topic if you do have another question in the future.
It will be our pleasure to assist you again.
Thank you.
