I am interested in the PRO plan, and I will pay $69 subscription only

#998171
  • Abbey

    6 days, 6 hours ago

    Rank Math pro
    Content AI Starter Trial

    Abbey Abadi
    1:43 PM (2 minutes ago)
    to Rank

    Hello,
    Honestly, I haven’t benefited anything from Rank Math Pro so far, but I have to give it time and try it for longer before any judgment. Under the Subscriptions and Billing
    Manage your active subscriptions, view your invoices & update your payment methods, there are two invoices:
    RANKMATH240218-1198-73584B Completed February 18, 2024 $50.75
    RANKMATH240203-3655-51119 Completed February 3, 2024 $69.00
    I have emailed you and you responde me ” The $69 charge was for the PRO plan, and the second charge was for the Content AI plan.
    https://rankmath.com/content-ai/”, and this link was not a fair practice that would mislead me to pay for something that I am not interested in. I can use anyone of the many content AI out there. Please make sure that I am interested in the PRO plan, and I will pay $69 subscription only. Please note that “I am not interested in getting the Content AI plan, so remove it from my profile”. Therefore, I want you to remove anything or any invoice about your Rank Math Content AI. The reason I am writing to you is that because I want to make it totally clear to avoid any confusion. I do not want to seea second charge for something I am not interested in.

    Abbey Abadi

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    6 days, 6 hours ago

    Hello,

    We apologize for the confusion and any inconvenience you are experiencing regarding your subscriptions. Thank you for bringing this to our attention.

    To clarify, the PRO plan is priced at $6.99 per month when billed annually, which totals $69 for the year. If you wish to continue with only the PRO plan and not the Content AI plan, we will ensure that the Content AI subscription is removed from your profile to avoid any future charges.

    Please reply to this ticket confirming that you would like us to proceed with removing the Content AI plan, and we will take care of it promptly. If you have any further questions or concerns, feel free to let us know.

    Thank you for your understanding, and we appreciate your patience as we resolve this matter.

    Sources:
    Rank Math PRO – Pricing Plans for Businesses & Individuals

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Abbey

    6 days, 5 hours ago

    Rank Math pro
    Content AI Starter Trial

    Yes , I am confirming to proceed with removing the Content AI plan. Even Initially I was not interested in and knwingly purchesed it.

    Abbey

    6 days, 5 hours ago

    Rank Math pro
    Content AI Starter Trial

    I am interested in the PRO plan, and I will pay $69 subscription only. Therefore, I am confirming you, to proceed with removing the Content AI plan.

    Abbey

    6 days, 4 hours ago

    Rank Math pro
    Content AI Starter Trial

    Would, please tell me how I can pay the $69 subscription onl for the PRO plan? I have tried it but the invoices is compounded.

    Thank you

    Ike

    5 days, 23 hours ago

    Hello,

    Thank you for contacting Rank Math support.

    We can see you have successfully purchased the Rank Math PRO subscription

    In this knowledge base tutorial, we have shown the steps on how to cancel your Content AI trial, in detail with screenshots:
    https://rankmath.com/kb/cancelling-content-ai-trial/

    We hope this helps. Please let us know if you have further questions or concerns.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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