i am getting faq schema error

#150928
  • Resolved Tejpal Singh
    Rank Math free

    i am getting error of schema of faq saying error of main entity i dont know why this error is there and i have done everything right while putting faq schema whose link i will paste in sensitive data please help me get resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    This issue happens in case you have added the FAQ block but hidden all the FAQs inside since there is no FAQ but the Schema is present. If so, please change them to visible to resolve the issue.
    faq

    Please let us know how it goes. Looking forward to helping you.

    no my questions are visible not a single question is hidden find another way

    Anas
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The issue is coming up because you have added an empty FAQ schema under Rank math schema tab:
    img

    I assume you added this because you have used schema in your content. Please note that Rank math FAQ blocks add their own FAQ schema and you don’t have to add extra schema in the schema tab.

    The FAQ under schema tab is another work around in adding schema for which you would have to use the shortcode provided to add the FAQs to your content. I recommend using the FAQ blocks only for your posts.

    Back to the issue, you will need to delete the empty FAQ schema and update your post to resolve this. Once you have updated your post, you can check it with this tool: https://search.google.com/test/rich-results

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘i am getting faq schema error’ is closed to new replies.